MCW Affinity FAQ — All your questions answered in one place

Yes, MCW Affinity has its own mobile app, available on both Android and iOS.

How to download on Android:

• Visit the official MCW Affinity website and click the "App Download" button.
• The APK file will begin downloading. To install it, go to your phone's Settings → Security → enable "Install from Unknown Sources".
• Open the downloaded file and complete the installation — the whole process takes 2–3 minutes.

On iOS (iPhone/iPad):

• Search for "MCW Affinity" on the App Store, or install directly via the iOS link on our website.

The app is approximately 45–60 MB. Use the same mobile number and password as your website account to log in.

MCW Affinity generally does not charge any platform fee on withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction fees — this is governed by the payment provider's own policies.

Withdrawal Limit Details:

• Minimum withdrawal: ৳500 (five hundred BDT)
• Daily Maximum: ৳50,000 (standard accounts); higher limits apply for VIP members
• Weekly Maximum: ৳2,00,000
• Processing Time: bKash and Nagad typically take 1–3 hours; bank transfers take 1–2 business days.

To make a withdrawal, your account's KYC verification must be complete and any wagering requirements attached to your bonus balance must be fulfilled.

MCW Affinity's KYC (Know Your Customer) verification follows international standards and is completed in three main steps:

Step 1 — Proof of identity (any one of the following):

• National ID (NID) — front and back photo
• Photos of the first and data pages of your passport
• Driving license (both sides)

Step 2 — Proof of address (any one of the following, issued within the last 3 months):

• Bank statement or utility bill (electricity/gas)

Step 3 — Payment Method Confirmation: Verification that your bKash/Nagad number is registered in your name.

When your documents are clear and complete, MCW Affinity typically 24–48 hours completes verification within and notifies you via email or SMS.

Absolutely. MCW Affinity takes Responsible Gaming seriously and provides several tools free of charge:

• Deposit limit: Set a daily, weekly, or monthly cap on your deposits — for example, a maximum of ৳2,000 per week.
• Loss Limit: Once you reach a set loss amount, the system will automatically stop accepting your bets.
• Session Timer: Set a session time limit — you will be automatically logged out when the time is up.
• Cooling-Off: Pause your betting for anywhere between 24 hours and 7 days.
• Self-Exclusion: Deactivate your account temporarily for 30 days or permanently.

To use these tools, log in to your account → Settings → Responsible Gaming. For more details, Responsible Gaming View page.

MCW Affinity bonuses come with wagering (or rollover) requirements. Simply put, you must bet the bonus amount a specified number of times before you can withdraw it.

Example: For example, if you deposit ৳1,000 and receive a ৳500 bonus — giving you ৳1,500 in total — and the wagering requirement is 20x, you will need to place a total of ৳10,000 (৳500 × 20) in bets.

Which games count toward wagering:

• Sports Betting: typically counts 100%
• Slots: 100% counts
• Live Casino tables: 10–20% may count
• Certain games may be excluded from bonus eligibility

Time Limit: You have 30 days to meet the wagering requirements for most bonuses. Specific terms for each bonus are listed on the Promotions page.

MCW Affinity is an internationally licensed online gaming platform, registered and regulated under a recognized international gaming authority (Curacao eGaming or equivalent).

Some proof of trustworthiness:

• SSL Encryption: All transactions and personal data are secured with 256-bit SSL encryption.
• Transparent Payments: Members can view their own deposit and withdrawal history at any time.
• RNG-Certified Games: Casino game outcomes are provably fair — verified by independent third-party audits.
• Responsible Gaming Commitment: MCW Affinity offers full self-exclusion and limit-setting features.
• Millions of Members: Active players are based in Bangladesh and across multiple countries worldwide.

The license number and full details are available in the MCW Affinity footer and on the About Us page.